Accessing Opportunities
Information and Resource Referrals
"It feels like Resident Services knows everything. They helped me apply to college, fix my child support, make a budget that works, get winter coats for my kids, find scholarships for kids activities after-school and more."
Resident Services staff are knowledgeable about a vast network of community partners and resources. Resident Services staff circulate flyers and bi-monthly newsletters that contain information about site-specific community resources and events. They work on-site and are available to meet one-on-one with residents to connect them with resources that meet their specific needs. Residents can also call with specific requests for assistance. Read Laura, Justin, Dulce, Jessica, and Lisa's stories to learn how important a resource referral can be.

Direct Services
IHI distributes household items, bus passes, clothing, food, personal hygiene products, and other items to residents throughout the year. We store clothing and food at many sites to address immediate needs and distribute free fresh produce through the Oregon Food Bank's Harvest Share program each month. Read Angelica and Rosa's stories to see how IHI's direct services help residents succeed.

Advocacy
Resident Services staff are skilled at navigating bureaucratic systems with or on behalf of residents. They can help complete applications for employment, education, and benefits and then follow through to make sure residents receive their benefits. IHI staff also helps residents advocate for themselves with employers, schools, and public agencies. Read Joanne's story to learn what a difference IHI's advocacy can make.

Benefits Assistance
IHI staff helps residents become eligible for and access benefits that help them maintain their housing stability. This usually involves advocacy (see above); some application processes also require a particular set of skills to be successful. IHI has a trained resident services coordinator on staff who focuses on helping IHI's residents access a wide range of benefits for which they might be eligible, including SSI/SSDI, Medicaid/Medicare, survivor's benefits, payee services, and in-home care. Read Betty, Ben, and Joanne's stories to learn more about how securing benefits can help people stay housed and become financially independent.

Tenant Education and Onsite Workshops
Resident Services staff partner with other community organizations to offer regular site-based workshops to our residents. These include both detailed presentations about specific community resources and direct education for both adults and children.

Recent workshops we've offered include: Green Cleaning methods, Head Start Enrollment, Tenant Rights and Responsibilities in English and Spanish, Nutrition Education Classes for youth and adults in English and Spanish, sewing classes, and basic information sessions about how to use Innovative Change$ financial education and loan products.